Privacy Policy

We respect your privacy and are committed to protecting the personal information you share with us. This Privacy Policy explains what information we collect, how we use it, and the choices you have. We aim to be clear and concise so you can understand how your data is handled when you create an account, use our services, or visit our website.

Information We Collect

We collect information that helps us create and manage your account, secure our services, and comply with legal requirements. This includes:

Account and identity data: name, date of birth, contact email, postal address, and phone number provided during registration.
Verification documents: identity and proof of residence documents you provide to verify your identity when required.
Account activity: login timestamps, account settings, and activity logs related to your use of our services.
Communications: correspondence between you and our support team, including any information you include in messages.
Device and technical data: IP address, device type, browser and operating system information, and performance data used to help maintain and secure our services.
Preferences: language, display and accessibility settings, and marketing preferences you set in your account.
Aggregated and anonymized data: non-identifying summaries used for analytics and service improvement.

How We Use Your Information

We use personal information to operate our services safely and responsibly. Common uses include:

Creating and managing your account and providing customer support.
Verifying identity and age and fulfilling compliance and security obligations.
Detecting and preventing fraud, abuse, and other unlawful activity.
Improving and maintaining our website, services, and security measures.
Communicating with you about your account, updates, and important notices.
Providing optional marketing communications when you have given consent; you can change these preferences at any time.
Supporting responsible gambling features, such as limits, time-outs, and other safeguards that you may enable.

Legal Bases for Processing (GDPR)

When we process personal data of individuals in jurisdictions covered by data protection laws such as the GDPR, we rely on one or more lawful bases, including:

Contract performance: processing necessary to provide our services and fulfil our agreement with you.
Legal obligation: processing required to comply with applicable laws and regulatory obligations.
Legitimate interests: processing for security, fraud prevention, service improvement, and business operations, balanced against your rights and interests.
Consent: where required for certain communications or optional features; you can withdraw consent at any time.

Cookies and Similar Technologies

We and our partners use cookies and similar technologies to provide and improve our services. These technologies help with:

Essential site functions and account security.
Remembering your preferences and settings.
Analysing site usage to improve performance and user experience.
Delivering optional personalised content and communications where you have consented.

You can manage or block cookies through your browser settings, and you can adjust certain tracking preferences in your account where available. Blocking some cookies may affect site functionality.

Sharing Your Information

We may share personal information in limited circumstances, always with appropriate safeguards:

Service providers: third parties that perform services on our behalf, such as IT, identity verification, analytics, and support providers, under strict confidentiality and security requirements.
Legal and regulatory authorities: when required by law or legal process or to respond to lawful requests from public authorities.
Fraud prevention and security partners: to detect, prevent, and investigate suspicious or illegal activity.
Affiliated entities: where necessary for business operations, subject to the same privacy protections.
Aggregated or anonymized data: such data may be shared freely because it does not identify you.

Security of Your Information

We take reasonable measures to protect personal information from unauthorized access, loss, misuse, or alteration. These measures include:

Encryption in transit using industry-standard protocols.
Access controls and authentication procedures for staff and service providers.
Regular security monitoring, audits, and staff training.

No system can be completely secure. If we become aware of a security incident that affects your personal data, we will take steps to address it and notify you where required by law.

Data Retention

We retain personal information for as long as necessary to provide services to you, comply with legal and regulatory obligations, resolve disputes, and enforce our agreements. Retention periods may vary depending on the type of information and applicable law.

Your Rights

Depending on your jurisdiction, you may have rights regarding your personal data. These may include:

The right to access personal data we hold about you.
The right to request correction of inaccurate or incomplete data.
The right to request deletion of your personal data, subject to legal and contractual restrictions.
The right to restrict or object to certain processing activities.
The right to data portability where applicable.
The right to withdraw consent for processing that relies on consent.
The right to lodge a complaint with a supervisory authority if you believe your rights are not being respected.

We may ask you to verify your identity before processing requests to protect your privacy and security.

International Transfers

Your information may be processed in countries other than your country of residence. When we transfer personal data across borders, we rely on measures designed to protect your information, such as appropriate contractual safeguards, adequacy decisions, or other lawful mechanisms required by applicable law.

Children’s Privacy

Our services are intended for adults of legal age in their jurisdiction. We do not knowingly collect personal information from minors. If we discover that we have collected information from a person below the legal age, we will take steps to delete the data as required by law.

Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. If we make material changes, we will provide notice through our website or direct communication where appropriate. We encourage you to review the policy periodically.

Contact Us

If you have questions or requests regarding this Privacy Policy or our privacy practices, please contact our support team through the available account support channels.